Refund Policy

One-Time Plans (Basic, Standard, Premium, Event)

For one-time purchases, the value of the plan is delivered as soon as your tribute page becomes active and starts receiving contributions.

• You are eligible for a full refund within 7 days of purchase, but only if your tribute page has received zero submissions. A “submission” means any letter, voice note, video, or photo contributed to the page.
• No refund is available once your page has received any submission, or after 7 days from the date of purchase — whichever comes first.
• A full refund closes the page permanently. When a full refund (or a chargeback) is issued, the page is switched off and marked expired. An expired page cannot be set up or re-activated again; you would need to buy a new plan. A partial refund leaves the page running.

Trainer Subscription

The Trainer plan is a recurring subscription ($24/month):

• 30-day money-back guarantee on your first payment. If you are not satisfied, request a refund within 30 days of your initial charge for a full refund of that first payment.
• Cancel anytime. You can cancel your subscription at any point, and you will not be charged again. Cancellation stops future billing but does not refund the current billing period after the 30-day window.
• No partial refunds are provided for unused time in a billing period after the initial 30-day guarantee.

The Supplier ($59/month) and Venue / Agency ($149/month) plans are recurring monthly subscriptions. You can cancel at any time; cancellation stops future billing.

When any subscription is cancelled or ends, your subscription pages are deactivated and reduced to Free-tier limits. Your pages and their messages are kept and restored if you resubscribe within 30 days of the subscription ending. After that 30-day period, the messages, voice notes, videos, photos and contributor contact details on those pages are permanently deleted.

Free Tier

The Free plan involves no payment, so no refund applies.

How to Request a Refund

Email info.capturecraft@gmail.com with:

1. The email address associated with your account.
2. Your order ID or payment receipt from Polar.sh.
3. A brief note about which plan you’re requesting a refund for.

We aim to review and respond within 5 business days. Approved refunds are processed through Polar.sh and may take several additional business days to appear on your statement.

Exceptions

We may decline refund requests that fall outside the windows above or that we reasonably believe are fraudulent or abusive. Nothing in this policy limits any rights you may have under applicable consumer protection law.

Contact Us

Questions about refunds? Email info.capturecraft@gmail.com.